Refund & Cancellation Policy
Last updated: October 11, 2025
Welcome to Divinity Unearthed (https://www.spiritualityinreligion.com). This Refund & Cancellation Policy (“Policy”) explains our guidelines regarding refunds and returns for our products/services in accordance with standard commercial practices and consumer protection laws.
Digital Products Policy:
Due to the intangible nature of digital products which are immediately accessible upon purchase, we generally do not offer refunds or returns once a digital product has been downloaded or accessed, in line with standard industry practices for digital goods. This policy is designed to protect intellectual property rights while ensuring fair treatment of customers. We strongly encourage all customers to carefully review product descriptions, system requirements, and available previews before completing any purchase.
Exceptions to this policy may be made in the following specific circumstances:
– The product received is materially different from what was described in the product listing
– The product is defective or non-functional despite meeting all specified system requirements (documentation of the issue will be required)
– The purchase was made fraudulently without the account holder’s authorization
– The product cannot be downloaded or accessed due to technical issues on our end that persist for more than 72 hours
To request a refund for a digital product, please contact our customer support team at support@spiritualityinreligion.com within 14 calendar days of purchase with your order details and a detailed explanation of your request. All refund requests are reviewed individually by our support team, and we typically respond within 3-5 business days. For complex cases, additional documentation may be required. Our standard processing time for approved refunds is 7-10 business days, though actual posting to your payment method may take longer depending on your financial institution’s policies.
This policy was created using a template from https://promiq.in/.
Processing Time:
Approved refunds will typically be processed within 7-14 business days from the date of approval. The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times, which are outside of our control. For credit/debit card payments, most refunds appear within 1-2 billing cycles. For bank transfers, processing may take 3-5 additional business days. We will notify you by email when your refund has been processed. If you haven’t received your refund after 15 business days, please first check with your bank or credit card company, then contact us at support@spiritualityinreligion.com for assistance.
Non-Refundable Items and Services:
Certain products and services are explicitly non-refundable as stated at the time of purchase. These typically include but are not limited to:
– Downloadable software products after download or access has been provided
– Gift cards, store credits, and other prepaid payment instruments
– Services already performed or partially performed with your authorization
– Custom-made, personalized, or specially ordered products
– Items marked as final sale or clearance
– Any product or service where the refund request is made after the specified refund period
Dispute Resolution:
If you are dissatisfied with our resolution of your refund or return request, you may escalate the matter by contacting our customer relations department at support@spiritualityinreligion.com. We will conduct a secondary review of your case and respond within 10 business days. For customers in jurisdictions that require alternative dispute resolution, we will provide information about relevant dispute resolution bodies upon request.
Contact Us:
For any questions about our Refund & Cancellation Policy, to initiate a return, or to discuss a potential refund, please contact our customer service team at support@spiritualityinreligion.com. We strive to respond to all inquiries within 2 business days. For faster service, please include your order number and relevant details in your initial message. Our customer service hours are Monday-Friday, 9am-5pm local business time, excluding public holidays.
Governing Law:
This policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in India. Some jurisdictions provide additional consumer protections that may override certain aspects of this policy where applicable by law. We comply with all local consumer protection regulations in the markets we serve.
This policy was created using a template from https://promiq.in/.
Policy Updates:
We reserve the right to modify this refund and cancellation policy at any time to reflect changes in our business practices, legal requirements, or industry standards. Changes will take effect immediately upon posting to our website. For material changes that affect existing purchases, we will make reasonable efforts to notify affected customers by email when practical. The version of the policy in effect at the time of your purchase will govern that transaction unless otherwise required by law.
Additional Notes:
This policy represents our standard practices but does not constitute a contractual obligation to provide refunds in all circumstances. We consider each request individually and may make exceptions at our discretion. Our customer service team is empowered to resolve issues fairly and creatively, potentially offering alternatives to refunds such as replacements, store credits, or service corrections where appropriate. We appreciate your business and are committed to resolving any issues to your satisfaction within the framework of our commercial policies.
Policy generated using professional templates (https://promiq.in/). © 2025 All rights reserved.
Cancellation Policy for Divinity Unearthed (https://www.spiritualityinreligion.com)
Effective Date: October 12, 2025
At Divinity Unearthed, we are dedicated to providing our customers with high-quality digital products that empower and inspire. We understand that sometimes a purchase may not meet your expectations. To ensure a fair and transparent process, we have established the following cancellation policy.
1.Cancellation Window:
Customers have a cancellation window of 7 days from the date of purchase to request a refund for any digital product. To initiate a cancellation, you must contact our customer service team within this period.
2. Cancellation Process:
To initiate a cancellation, please follow these steps:
Contact Us: Email our customer service team at support@spiritualityinreligion.com with your order number and a brief explanation of your reason for the cancellation.
Confirmation: Upon receiving your request, we will confirm your eligibility for a return based on the conditions outlined in this policy.
Refund Process: If approved, we will process your refund within 7-10 business days of receiving your request. Refunds will be issued to the original payment method used at the time of purchase.
3. Conditions for Cancellations:
To qualify for a return, the following conditions must be met:
– The request must be made within 7 days of the purchase date.
– The digital product must not have been downloaded or accessed. Once a digital product is downloaded or accessed, it is considered used and is not eligible for a return.
– Customers must provide proof of purchase, such as an order confirmation email.
4. Special Conditions:
For cancellations made after the 7-day return window, a fee of 3% of the total purchase amount will be deducted from the refund. This fee covers processing costs associated with the transaction. To request a cancellation after the return window, please contact our customer service team.
5. Exceptions:
Certain digital products may be exempt from our return policy. These include:
– Products that contain personalized or customized content.
– Any digital product that has been accessed or downloaded.
Please review the product description carefully before purchase to ensure it meets your needs.
**6. Shipping Responsibilities:**
As our products are digital and delivered electronically, there are no shipping responsibilities or fees associated with returns. All transactions are conducted online, and refunds will be processed electronically.
7. Changes to the Cancellation Policy:
Divinity Unearthed reserves the right to amend this cancellation policy at any time. Any changes will be effective immediately upon posting on our website. We encourage customers to review our return policy periodically to stay informed of any updates.
8. Contact Information:
For any questions, concerns, or to initiate a return, please reach out to our customer service team at:
– Email: support@spiritualityinreligion.com
– Customer Service Hours: Monday to Friday, 9 AM to 5 PM (excluding holidays)
We appreciate your understanding and support. Thank you for choosing Divinity Unearthed for your personal development journey. We are committed to ensuring your satisfaction and look forward to serving you.
